Refund & Returns Policy

Effective Date: March 9, 2025
Website: NightShiftLenses.com
Business Name: Night Shift Lenses
Product Type: Physical Product (Blue Light Blocking Glasses)
Email: [email protected]
Address: 25529 Township Road 512A

1. Introduction

At Night Shift Lenses, we are committed to ensuring customer satisfaction with our blue light blocking glasses. If you are not entirely satisfied with your purchase, we offer a clear and straightforward returns and refunds policy to ensure a smooth process for both parties.

2. Eligibility for Returns

We accept returns under the following conditions:

  • The item must be returned within 30 days of the delivery date.
  • The product must be unused, in its original condition, and returned with the original packaging (including all accessories, manuals, and cleaning cloths).
  • Items that show signs of wear, damage, or alteration may not be eligible for a refund or exchange.

Non-Returnable Items

  • Prescription Glasses: Due to the custom nature of prescription lenses, these items are non-refundable unless they are defective or incorrect.
  • Final Sale Items: Any item marked as “Final Sale” is not eligible for return or refund.
  • Gift Cards: Non-refundable and cannot be exchanged for cash.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Email us at [email protected] with the following details:
    • Your Order Number
    • Your Full Name
    • The Item(s) you wish to return
    • The Reason for your return
  2. Await Confirmation: Our customer support team will respond within 2 business days with return instructions and a Return Authorization Number (RAN). Returns without an authorized RAN may be rejected.
  3. Prepare Your Package: Carefully pack the item in its original packaging to prevent damage during transit. Include a copy of your Order Confirmation or Invoice inside the package.
  4. Shipping Your Return: You are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item or defective product). We recommend using a trackable shipping method to ensure your return is received.
  5. Confirmation and Refund: Once we receive and inspect your returned item, we will notify you via email. Approved refunds will be processed within 10 business days to your original payment method.

4. Refund Policy

Approved Refunds

  • Refunds are issued to your original payment method (e.g., credit card, PayPal, etc.).
  • Original shipping costs are non-refundable, except in cases where we are at fault.
  • If your order was eligible for free shipping, a restocking fee may apply to cover the initial shipping costs.

Partial Refunds

Partial refunds may be issued if:

  • The returned item is damaged or missing parts not due to our error.
  • The item was returned beyond the 30-day window without prior authorization.

5. Exchanges

We only replace items if they are defective, damaged, or if you received the wrong product. If you need an exchange, please contact us at [email protected] with your order details.

If the desired item is out of stock, we will issue a refund or offer an alternative product of similar value.

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery with:

  • Photos of the product and packaging.
  • A brief description of the issue.

We will arrange a replacement or refund at no extra cost to you.

7. Shipping Costs and Responsibility

  • Customers are responsible for all return shipping costs unless the item is defective, damaged, or incorrect.
  • We are not responsible for returned items lost in transit. We recommend using a trackable shipping method and retaining proof of shipment.

8. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

  • Check your bank account or credit card statement.
  • Contact your payment provider; it may take additional time before your refund is officially posted.
  • If you have completed these steps and still have not received your refund, please contact us at [email protected] for further assistance.

9. Contact Information

For questions about our Refunds and Returns Policy, please contact us at:

Email: [email protected]
Mailing Address: 25529 Township Road 512A